Refund Policy

Returns

We want you to love every Aqua Mattress purchase and we believe that it’s okay to change your mind. So if you are not fully satisfied, you can return your item to us for a full refund within 100 days of delivery for mattresses and beds. Other items may be returned within 60 days.

To return a furniture, you can either drop the item at our warehouses or arrange for a pickup with us.
If you wish to return your item, the products must be in good condition to qualify for a full refund. That means no stains or funny smells, please! Also, don’t forget to include the necessary paperwork and accessories. Plus, we will need you to include a receipt or proof of purchase for any returns.
When everything is ready, email info@aquamattress.com to get a return approval from us. We will send you a prepaid return label and guide you on arranging for a delivery if you choose to arrange for a pick up.
Decompressed or unfolded mattresses are not eligible for returns.

Our team will keep you updated every step of the way. Once Aqua Mattress receives the returned product, you will be refunded through your original payment method within 2 to 3 business days.

We will send you a prepaid return label and guide you on arranging for a delivery if you choose to arrange for a pick up.